The transition to electronic receipts is the key to quality service in e-commerce
Flexibility of processes is the basis of modern business. Consumers are looking for companies that offer quality, yet fast, service and support. The first step in increasing the productivity and automation of your organization is to transition to electronic receipts.
Features of receipts in electronic form
Let's start with what kind of document it is. In fact, a receipt is proof of purchase and sale that protects both parties to the transaction. When a product is purchased in a store, the company and the client receive payment confirmation in the form of a financial statement.
A few years ago, receipts had only a physical appearance, that is, they were printed on paper. The seller had to keep the receipt in order to keep track of his finances. And the buyer was advised not to throw away the check before the end of the warranty period.
Now more and more organizations are making the transition to electronic receipts - a full-fledged analog of traditional statements, but in digital format.
Visually and in content, they are no different from paper ones, but they come to the user's personal account, email, messenger or SMS. Such electronic documents are easier to store, they can be accessed from any device, they are more environmentally friendly. Legally, they have the same force and are able to protect both the seller and the buyer.
What to do if the company does not have accounting software
As a rule, receipts in electronic form are generated automatically. All you need to do is send the invoice to the client and let them close it with an online payment.
If you don't have accounting software, you can create your own sample variable receipt that will be sent to the user after the product is paid for.
The message states:
- Name/article of the product or service.
- The quantity of each product or service.
- The price of each product or service.
- Total selling price (excluding tax).
- Rate and amount of the tax.
- Total price including VAT.
Then you, as the seller, must send the buyer a receipt in electronic form. Many companies use email to do this, but experience has shown that a text message is a more reliable and acceptable way.
First of all, not all consumers have an email address. Secondly, access to the account requires the availability of the Internet. In addition, it is easier for an email to get lost or get into spam.
Telecommunications company Decision Telecom offers a convenient service for sending transactional SMS. Wherever your customers are, from whatever point they place orders, improve the quality of service by transitioning to electronic receipts!