For two-way communication with your customers, connect Viber 2-Way. Unlike the usual communication channel, which allows the company to advertise the product, but does not allow the user to ask a question, this service is different. The customer can write to the chat and quickly get a response from the manager. The easiest way to connect the service is through the operator IT-Decision Telecom.

What is Viber 2-Way?

"Viber 2-Way" is a convenient communication channel, since the messenger is installed in almost all smartphone users, and there is no charge for messaging. Via Viber, the client can not only communicate with the company but also send the necessary documents, which allows you not to waste time on a visit to the office.

"Viber 2-Way": Convenient Work with Clients

The service is available within the Viber for Business package and is convenient because it is easily connected to the CRM system. This allows the manager to instantly get in hand the data about the company's contacts with the user:

• when he first contacted;
• what he was interested in;
• whether he made a purchase / ordered a service.

The data obtained makes it possible not only to provide quality customer service but also to conduct analytics to improve service.

"Viber 2-Way": Effective Work with Customers

Viber 2-Way is a convenient channel for attracting customers through advertising because it provides such opportunities:

• direct communication with a manager, allowing you to promptly get an answer, solve a question, and discuss the details of the order;
• to have a dialog, answering questions about the advertised product;
• to quickly order goods/services;
• quickly solve controversial situations.

It is important to remember: the better communication is established with the customer, the higher the chances are that he/she will give preference to your company instead of leaving for competitors.

Decision Telecom Case: Working with Viber 2-Way on the Example of Agrotek

"Agrotek" sells agricultural machinery in Ukraine since 2002. Now the company is an official dealer of John Deere and Michelin. To improve communication with customers and respond to their requests as quickly as possible, the company conducted a survey and found out that most of its customers prefer to communicate via Viber.

Agrotek contacted IT-Decision Telecom with a request to connect Viber for Business to CRM. We offer a Viber 2-Way package, which provides fast and high-quality communication.

The result exceeded expectations. The company was able to find a unique approach to each client, which had a positive impact on sales. In addition, all data from the messenger automatically began to flow into the CRM, which allows them to conduct a high-quality analysis of the work.

How to Connect "Viber 2-Way" through Decision Telecom

To connect to the service, register on our website and leave a request to the manager. He will contact you and give you instructions on how to subscribe to the service.