Discover a universal way of communication with customers anywhere in the world

IT-Decision Telecom is the #1 choice for global customer support scaling. We help businesses achieve high results through popular communication channels. Let's discuss your project, shall we?

Communication products for a successful business

Communication between a company and its customers is simply necessary for mutually beneficial cooperation. With the development of modern technology, the need for direct live contact is practically eliminated, and communication solutions are becoming more and more flexible and effective. Choosing existing tools can be quite difficult, because unnecessary financial expenditures prevent success. Only a properly configured commercial and informational data exchange service should be used.

Given the technical complexity of implementing this task to solve the problem of implementing digital technology in your business, it is optimal to use the services of specialized companies. "IT-Decision Telecom" offers communication solutions and services in a comprehensive version, when the customer gets all the necessary tools in working and configured state for his money. Such cooperation gives a tangible impetus to all areas of development of any organization. It is best to order digital services at the very beginning of any business.

Productive schemes of communication with the client

Automation communication solutions allow the formation of several types of technical solutions similar in purpose, but different in methods. The most accessible tool is the multi-channel platform. Its main focus is the expansion of the customer audience and the wide involvement of customers. The cost of creating a system of this type is the lowest and quite acceptable even for a start-up business.

Multichannel systems are among the most common in Ukraine. It is an affordable and reliable step to increase the number of clients while using your budget wisely. For a business that is just gaining momentum, this option helps to quickly acquire customers, build business relationships and emphasize a high reputation. "IT-Decision Telecom is constantly working on increasing the range of services and introducing advanced technologies.

Combining information channels

More complex, but also more productive, is the omnichannel platform. The approach concentrates on satisfying customer requests to choose the best way to communicate with the company. Thanks to elegant technical solutions, it is possible to create a process of merged communication, regardless of the approaches used in its different stages. The practical advantages that communication solutions and systems of this kind have are:

  • increasing the practical speed of communication with the client;
  • removal of potential barriers to active communication;
  • increased quality of service for all requests;
  • optimal ratio of this service in the category "price - quality".

The omnichannel platform is particularly well suited for the contact center of a large enterprise. The client can start communicating by phone, receive additional information by push-notification, continue communication in a messenger or e-mail, and confirm the transaction with a message. The price of such a solution depends on the number of features implemented and is flexible enough to be adjusted.

Individual choice of communication tool

Decision Telecom specialists always strive to find the most productive approach to meet the client's needs. Combining SMS messaging, using RCS and API technologies, integrating WhatsApp and Viber messengers, as well as using other promising methods really increases the volume of financial transactions.

Our company's services can be arranged both in person and online. Experience in this field allows us to quickly and clearly clarify existing requests while working out a commercially advantageous scheme. If you have a limited budget, you can order a step-by-step disclosure of opportunities.

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