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RCS Technology for Better Customer Experience

Chat bot communication
Chat bot communication

The company may consider creating a chat bot for communication with customers that would deal with the most frequently asked questions

Resending messages as SMS
Resending messages as SMS

If the smartphones of subscribers from your database don’t support RCS technology, the service will offer sending an SMS instead

Branded sender name
Branded sender name

The companies that use RSC business messages can add to their profile a brand logo, a company description, contacts, and links to their website and social media

Multimedia Content
Greater possibilities

Multimedia Content

Make your messages more lively and attractive by attaching images, audio and video, geolocation, documents and quick action buttons

Availability on Any Android Smartphone
Android OS

Availability on Any Android Smartphone

RSC business messages are delivered in the Messages app installed on all Android smartphones, and this is how subscribers can receive them without changing any settings

RSC Bulk Messaging Features

Business account verification – upon registration, a company receives a confirmation icon which is a guarantee of authenticity and reliability of messages sent by you

Possibility to use item card slider – add images and action buttons to your messages in order to offer as many goods as possible and increase conversion

Viewing and downloading statistics of your active campaigns – monitor the efficiency of your advertising campaign through data on delivered messages

RSC Bulk Messaging Features
Favorable prices and discount system

Pay for outgoing messages at the rates of local mobile network operators. We also have a flexible discount system for those of our clients who send more than 100,000 messages per month. You may contact our sales department, and our managers will calculate the possible discounts for your project and select the most efficient ways of delivering your messages and voice calls

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DecisionTelecom’s platform helped us at MediaHub significantly improve our customer communication. Before DecisionTelecom, customer used to be served manually, but now these processes are more automated, economically efficient, and user-friendly. Now our customers have a seamless customer journey, and at the same time we have cut our costs by about 40%.
Roman Peresunko, Head of advertising agency "MediaHub"
Roman Peresunko, Head of advertising agency
DecisionTelecom made our integration quick and easy. Adding WhatsApp, Viber and SMS as customer communication channels with the help of DecisionTelecom API helped us significantly increase our conversion rate. In addition, our customers are more satisfied as now we are able to manage multiple conversations across our customers' preferred channels.
Andriy Kamchatkin CEO, INPRIME
Andriy Kamchatkin CEO, INPRIME
Discover a universal way of communication with customers anywhere in the world

IT-Decision Telecom is the #1 choice for global customer support scaling. We help businesses achieve high results through popular communication channels. Let's discuss your project, shall we?

RCS standard gives new possibilities in messaging

The short text messaging service of mobile operators was immediately appreciated by marketers because of its broad potential. The ability to instantly deliver the necessary information is very useful when working with customers. In the era of the global adoption of smartphones, the SMS standard has somewhat ceded its position to communicate via messengers. However, this technology has received a new impetus - RCS messages. They are a deep modification of the initial version. It combines improved features and almost the same cost as conventional messages.

IT-Decision Telecom is actively introducing to the market all prospective electronic documents for sales organization. In order to promote RCS messages for business, the rates for this option are quite democratic.

For a business that really wants to grow, this approach will be a significant help in expanding its customer base. It is much easier to sell goods and services when the audience is well informed about them. Although this kind of information exchange is not yet widespread in Ukraine, it can safely be recommended for use.

A promising direction in electronic marketing

RCS stands for Rich Communication Service. When using RCS messaging is very similar to the offer from Internet messengers, but has a number of advantages. A package like Viber for business has similar functionality, but the technology itself is fundamentally different. The prices of the service provided are cheaper and the benefits are more tangible. Among the main advantages, which will appeal to customers of any level, we include:

  • no binding to a specific customer's messenger;
  • affordable prices;
  • the ability to receive confirmation of reading;
  • filling messages not only with text, but also with graphic and multimedia information.

Although you can count the major messengers that have gained audience recognition on the fingers of one hand, their capabilities are far from universal. Quite often the client may simply not have the smartphone program that your company uses. Simple texting is too primitive in this case, and WhatsApp for business on the contrary is very cumbersome. With Decision Telecom you can get a brand new tool, which is highly appreciated by experts.

New Horizons in Internet Marketing

RCS messages for business are being marketed by Google Corporation. The name of the brand alone is enough to appreciate the seriousness of the prospect. The Internet giant has managed to unite the leading smartphone companies in a common concept, as well as several dozens of the world's leading cell phone carriers. By applying RCS messaging to business, the messaging becomes much more than a one-way dialogue.

The simultaneous use of this tool and Viber SMS API gives a superbly effective duo that can ensure growth of any company. Active communication with customers helps to increase profits and steadily expand services. Price of such a tandem is significant only at the stage of installation and configuration, besides it is acceptable even for small companies. Opportunities of RCS messages for business in Ukraine will soon get due recognition. Our company will help you to implement SMS messaging for your business with maximum professionalism.

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