DecisionTelecom Contributes to ROCCO's 2025 CPaaS Market Impact Report
Delaware, United States – June 19, 2025 – Decision Telecom is pleased to have contributed to the ROCCO Research CPaaS Market Impact Report 2025 - a respected annual publication exploring the evolving CPaaS landscape, key trends, and vendor insights.
This year, ROCCO conducted an in-depth study featuring feedback from over 80 enterprises across 35 countries, along with qualitative interviews with selected CPaaS providers.
With over a decade of experience in A2P SMS and voice telecommunication services, we were honored to share our perspective as part of this global dialogue.
Sharing Insight, Not Just Signal
In our interview with ROCCO’s analysts, we discussed current developments in enterprise messaging, including regulatory complexity, innovations in omnichannel delivery, and how scalability and compliance are key drivers of platform adoption.
We also shared Decision Telecom’s view on:
- How regional demand shapes CPaaS evolution
- The future of enterprise messaging via WhatsApp, Viber, and RCS
- Pricing flexibility and delivery optimization as key differentiators
Alongside other leading CPaaS providers, we contributed insights into how platforms like ours are driving innovation - from evolving pricing models and API strategies to the growing role of artificial intelligence and compliance frameworks.
These shared perspectives helped shape a comprehensive view of the current CPaaS market and underline the diverse approaches vendors are taking to meet today’s enterprise communication needs.
Why This Report Matters
The CPaaS Market Impact Report offers valuable benchmarks and insights into enterprise priorities — from delivery rates and integration challenges to emerging trends in omnichannel communications.
At Decision Telecom, we are building a platform that addresses these needs with reliability, security, and flexibility at its core - helping businesses around the world scale their communications.
Our CPaaS platform is purpose-built for omnichannel business messaging, supporting official delivery over SMS, Viber, WhatsApp Business, and RCS, with full compliance and enterprise-grade quality.
We also provide direct HLR number lookup sourced from mobile operators, enabling our clients to optimize message routing, reduce undelivered traffic, and improve overall delivery efficiency.
Looking Forward
We thank ROCCO Research for the opportunity to participate in this year’s report and applaud their continued commitment to elevating transparency and innovation in the global telecom industry.
To learn more about Decision Telecom’s CPaaS platform or to explore partnership opportunities, get in touch with us or start your free trial today (https://web.it-decision.com/site/signup).
View the full CPaaS Market Impact Report 2025 by ROCCO Research (https://rocco.group/the-leading-vendors-in-cpaas-2025/)
