Decision Telecom Featured Among Top CPaaS Vendors in ROCCOs 2025 Market Impact Report
Delaware, United States – June 19, 2025 - Decision Telecom is honored to be included in the ROCCO Research CPaaS Market Impact Report 2025 – a world-renowned journal that emphasizes the most prominent players and new trends that define the Communications Platform as a Service (CPaaS) market.
Decision Telecom was one of eight vendors chosen by ROCCO to participate in in-depth interviews, providing insight into the CPaaS market regarding innovation, pricing structures, regulatory challenges, and trends across different regions. This recognition is a testament to our growing popularity as a reputable and progressive CPaaS company with an international presence.
A Voice Among Industry Leaders
The report, which includes an enterprise survey of 80 companies across 35 countries and direct input from selected vendors, provides a comprehensive picture of the CPaaS ecosystem. Our representation as one of the featured vendors is a demonstration of our contribution to the future of enterprise communications.
During our interview with ROCCO, we discussed some of the key differentiators that make Decision Telecom a standout company, including our strong compliance habits, flexible pricing models, and API-driven, scalable infrastructure. Additionally, we have also touched on the impact of regional trends on platform usage and the technologies that will characterize the future of CPaaS.
Enterprise Priorities in a Shifting Landscape
The study offers valuable insights into the behavior and priorities of the average enterprise. The most critical aspect of a CPaaS solution is undoubtedly the delivery rate; meanwhile, struggles with integration, cost efficiency, and security challenges still persist. SMS remains the most widely used communication channel, but organizations are now slowly exploring rich channels such as WhatsApp and RCS.
Here at Decision Telecom, we have created our platform to address these changing demands, providing confident message delivery at scale, built-in security, and omnichannel capabilities that grow with our customers.
A Global View on CPaaS Performance
The CPaaS Market Impact Report 2025 contains a global leaderboard featuring top vendors evaluated on the basis of 30+ key performance indicators, regional performance analysis, and benchmarking. The ranking process was highly competitive, with only four vendors making it onto the final leaderboard.
Decision Telecom’s inclusion in the vendor interviews underscores our position as one of the few companies shaping the future of the CPaaS industry. This recognition reinforces our mission to help enterprises communicate more effectively and intelligently, whether through SMS, OTT apps, or future-ready APIs that integrate seamlessly into any tech stack.
Proud to Contribute, Eager to Lead
We are proud to be part of such an influential industry report and be featured alongside several reputable industry names from the international CPaaS community. With the evolving needs in enterprise communication, Decision Telecom is dedicated to providing fast, flexible, and future-proof solutions.
Organizations interested in exploring our capabilities firsthand can start with a free trial, or reach out to learn more about partnership opportunities aligned with their communication goals.
Curious about the trends shaping the industry?
Download the short version of the ROCCO 2025 CPaaS Market Impact Report here.
