One Chat For All Business Communications

A comprehensive all-in-one solution for business messaging across SMS, WhatsApp, Viber, and more.
Effortlessly manage customer conversations from multiple channels in one centralized business chat inbox. Engage, interact, respond, support and grow with two-way texting for business.

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Trusted by over 5,000 companies

Why You Need a Unified Business Chat

Synchronised conversations across multiple channels

Achieve smooth cross-channel communication for all your SMS, RCS, Viber, and WhatsApp chats. Simplify your customer interactions by consolidating all your conversations and reduce the need to juggle multiple platforms.

Real-time two-way texting for instant engagement

Stay responsive to customers’ needs. Offer live support and resolve queries instantly. A managed inbox will allow your team members to cohesively handle various types of chats.

Boost customer satisfaction with quick responses

Stay responsive with two-way texting. Send quicker yet more collaborative replies to customers on the channels they prefer to build stronger relationships and foster brand loyalty.

Better conversion rates and ROI

Leverage personalized, highly responsive communication through two-way texting to help drive more conversions. Manage costs by using a single platform for all your messaging needs.

What our clients say

DecisionTelecom’s platform helped us at MediaHub significantly improve our customer communication. Before DecisionTelecom, customer used to be served manually, but now these processes are more automated, economically efficient, and user-friendly. Now our customers have a seamless customer journey, and at the same time we have cut our costs by about 40%.

Roman Peresunko, Head of advertising agency "MediaHub"

DecisionTelecom made our integration quick and easy. By adding WhatsApp, Viber and SMS as customers communications channels, with DecisionTelecom's API, we significantly increased our conversion rate. In addition, our customers are more satisfied as now we are able to manage multiple conversations across our customers' preferred channels.

Andriy Kamchatkin CEO, INPRIME

DecisionTelecom's Viber for Business and Chat Inbox function provided us the possibility to contact our customers online and offer them more purchase options with direct links and exclusive offers. As a result, we have increased the number of our customers and the sales of monthly gym membership by 185 percent this year.

Irina, marketing director of "Geliar Gym"

Customers

CHANNELS

All of your customers' preferred channels in one place

Wondering how to communicate with your customers via a channel they each prefer? Try our unified business chat inbox for seamless two-way omnichannel messaging across SMS, RCS, WhatsApp, and Viber.

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How businesses use two-way texting for growth

Improve every interaction — from personalized support and custom notifications to lead generation efforts and feedback requests.

Marketing

Marketing messages, push notifications, order updates, delivery alerts and more.

Sales

In-depth two-way messaging, appointment bookings, and well-timed follow-ups.

Customer Support

Contextual conversations across channels, chatbots, and more.

Feedback

Requests for one-on-one customer feedback post sales.

What You Get With Decision Telecom’s Two-Way Texting Platform

A unified platform

Speak to your customers via their preferred communication channels, and switch between them as needed. Send and receive messages via SMS, RCS, Viber, and WhatsApp, all within a single consolidated dashboard.

Organized conversation threads

Enable your team to easily view message history and keep track of active threads for quick responses and timely follow-ups.

Contact database management

Efficiently manage and segment your contact list efficiently, so you can send highly targeted and personalized messages to the right audience.

Message templates

Create and reuse brand-appropriate templates for your SMS, RCS, Viber, or WhatsApp campaigns to streamline your messaging, ensuring consistency while saving time on repetitive responses.

Scheduling and automation

Schedule messages and automate repetitive responses so that you can free up your team and resources to focus on other higher-value or critical interactions.

Campaign statistics

Closely track message delivery, engagement, response times, and other important data. Monitor overall interaction quality and improve customer relations based on comprehensive campaign statistics and reports.

Flexible Pricing & Volume Discounts

Get the best rates for SMS, RCS, Viber, and WhatsApp Business Messages with our flexible, pay-as-you-go model. Save more with volume-based discounts when sending 100,000+ messages per month. Our team ensures the most efficient delivery routes for your business messaging and voice calls.

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Who are our Clients?

Sense Bank & DecisionTelecom: Strategic Messaging Partnership for Banking Excellence

Verify API

SMS API

Sense Bank & DecisionTelecom: Strategic Messaging Partnership for Banking

JSC Sense Bank is a leading Ukrainian financial institution offering a full spectrum of banking services to individual and corporate clients. SMS notifications are a key communication channel between the bank and its customers, enabling fast, secure, and real-time updates. These messages allow users to monitor financial transactions, receive one-time passwo

SMS

Ukrainian Railways and Decision Telecom: Partnership Builds Trust and Prov

JSC “Ukrainian Railways” provides convenient and affordable transportation services, ensuring connectivity between all regions through an extensive network of routes. The company strives to offer passengers reliable and comfortable journeys, contributing to the development of infrastructure and enhancing the mobility of the nation.

UKREXIMBANK and DecisionTelecom built reliable SMS and Viber business messaging for secured Bank communications

Viber for Business

SMS

UKREXIMBANK and DecisionTelecom built reliable SMS and Viber business mess

JSC"The State Export-Import Bank of Ukraine" (Ukreximbank) www.eximb.com, one of the largest state-owned banks in Ukraine, provides a wide range of financial services to both corporate clients and individuals. Actively supporting foreign economic activity, the bank offers loans and guarantees for exporters and importers, helping to optimize international fin

Verify SMS API

Customer Case: NeoPay

NeoPay leads the market in delivering compliance solutions to electronic money issuers and payment institutions. They ensure the smooth operation of financial transactions and regulatory compliance, providing their clients with secure and efficient financial services.

Viber chat sessions

DecisionTelecom and IT-STEP University: Viber Business Messaging for Smart

IT-STEP University is the first licensed higher IT education institution in Ukraine. Our students are trained in fields such as programming, graphic design, networks, and cybersecurity.

All Clients

Frequently Asked Questions

Is there a free version I can try out first?

Yes, we offer a free trial so you can explore the chat inbox platform and determine whether it would be a good fit for your specific business needs.

How quickly can I start using the chat inbox?

Setup is quick and easy, and our team is here to help you get up and running with minimal downtime. We also offer plenty of helpful resources to get you restarted, including live demos and comprehensive documentation.

Can I customize message templates for specific purposes?

Of course! You can create and later easily edit your custom templates for marketing, customer support, or any other messaging need. Suitable template formats are available for each channel.

How do I organize conversations from multiple channels?

In the chat inbox, you will see one consolidated conversation thread for each customer. This way, you’ll always have the relevant context, no matter which channel they choose for each brand interaction.

What messaging channels does DecisionTelecoms business chat inbox support?

DecisionTelecom’s chat inbox supports SMS, WhatsApp, Viber, and RCS, letting you engage and interact with customers across their favorite channels.

The World’s Most Connected Cloud Communications Platform

With over 800 direct global telco connections across 190 countries, DecisionTelecom is the number one choice to globally scale your customer communications – over any channel.

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One Chat Inbox For All Business Communications