Sense Bank & DecisionTelecom: Strategic Messaging Partnership for Banking Excellence
CHALLENGE:
JSC Sense Bank needed a dependable, high-quality SMS service provider with strong local and international coverage.
As one of Ukraine’s top financial institutions, Sense Bank supports tens of thousands of daily transactions through its mobile app, Sense SuperApp.
To ensure both secure access and seamless user experience, the bank required a robust solution for delivering time-sensitive notifications, including OTPs for authentication and transaction confirmations.
The key challenge was to partner with a provider capable of delivering messages with speed, precision, and reliability, across Ukraine and globally.
SOLUTION:
To meet these needs, JSC Sense Bank partnered with DecisionTelecom, leveraging its secure, officially registered communication channels and unique branded sender ID.
The DecisionTelecom platform integrated its advanced SMS API, automating message dispatch and enabling real-time delivery status tracking.
This integration supports the seamless delivery of SMS across Ukraine, Europe, Asia, and the Americas—ensuring global reach via direct, authorized routes with high deliverability.
RESULT:
Sense Bank successfully enhanced the delivery of transactional and marketing SMS messages to clients across Ukraine, Europe, Asia, and the Americas.
By partnering with DecisionTelecom (IT-Decision Telecom LLC), the bank strengthened its messaging infrastructure and achieved the following results:
- Faster delivery speeds, enabling instant user access to financial services.
- Stable and secure communication, ensuring trust and customer satisfaction.
- Reliable global coverage, reaching clients through authorized, high-quality SMS routes.
This collaboration ensures that every critical notification—especially security-sensitive messages like OTPs—is delivered promptly and without disruption.
