Trusted by over 5000 companies

Reliable communication
Reliable communication

Since IT-Decision Telecom has a direct connection to 200 mobile network operators worldwide, we deliver your messages and voice calls without intermediaries

Qualified support
Qualified support

Resolve technical issues quickly and efficiently – our support team is available 24/7 and will process your request in just a couple of hours

Easy API integration
Easy API integration

You will not experience any difficulties integrating our API into CRM – our experienced developers team will help you with this

Improve the experience of interaction with your company
Customer Experience

Improve the experience of interaction with your company

Send your customers messages with transactions, payment reminders and successful transfers notifications using their preferred communication channels – SMS, Viber, WhatsApp, RCS or voice calls

Create bulk messaging to tell users about new services, customer programs or insurance and credit policies

Use our API to send custom notifications, for instance, about upcoming bill payments

Secure the personal data of your customers

Secure the personal data of your customers

Protect confidential data of your customers with IT-Decision Telecom’s communication solutions. Offer users a two-factor authentication via SMS to prevent fraud attempts

Keep your notifications private with end-to-end encrypted communication channels

All communications in one place

All communications in one place

Centralize your communication with customers through all communication channels using a universal interface. It stores the entire history of interaction for easy tracking and analysis of customer journeys in order to improve service quality and increase loyalty to the company

DecisionTelecom helped us digitize our customer communication. Using the web interface we managed to provide a seamless customer service through Viber for Business resulting in an 87% reduction of average waiting time and increased customer satisfaction.
Volodymyr Bezditnyi, partner at 4B Ukraine
Volodymyr Bezditnyi, partner at 4B Ukraine
DecisionTelecom made our integration quick and easy. Adding WhatsApp, Viber and SMS as customer communication channels with the help of DecisionTelecom API helped us significantly increase our conversion rate. In addition, our customers are more satisfied as now we are able to manage multiple conversations across our customers' preferred channels.
Andriy Kamchatkin CEO, INPRIME
Andriy Kamchatkin CEO, INPRIME
Discover a universal way of communication with customers anywhere in the world

IT-Decision Telecom is the #1 choice for global customer support scaling. We help businesses achieve high results through popular communication channels. Let's discuss your project, shall we?

Organization of financial services through digital technology

Conducting financial transactions online has become the norm for commerce over the past decade. Although companies in this industry use specialized software to make payments and maintain their customer base, conventional digital communication tools are also in demand. Properly organized communication solutions for financial firms allow them to increase the speed and safety of their business. Decision Telecom can help any company in this industry to properly implement these options in their work.

There are higher requirements for conducting financial activities remotely, because the cost of errors can be very high. Quality services in this area can only be provided by ensuring clear interaction with all employees, as well as a good level of communication with clients. It is better to order the necessary package of services right now.

Communication for smooth operation of the company

Simple phone communication and e-mail are too limited in their capabilities, and such limits are critical for business. Even a basic tool like RCS messaging can greatly increase flexibility. If we talk about more serious packages, the possibilities are even wider. The Viber for Business, which has received many positive reviews, if used correctly, is able to cover all issues in communication.

Properly integrated messaging solutions for financial institutions can perform the following tasks:

  • Provide instant communication within the company to coordinate work;
  • reduce the total cost to pay for communications;
  • Organize communication with customers, sending messages of various orientation and receiving feedback.

Given the large number of peculiarities existing in this industry, it is not easy to decide in Ukraine how to properly configure the communication network of the enterprise. Cooperation with IT-Decision Telecom helps reduce the time to solve all technical and organizational issues in this area. Creation of communication solutions for financial firms in Ukraine is one of the main directions of the company's work.

Effectiveness of short messages

Almost all major messengers offer special packages at a similar cost. WhatsApp for business at the proper level combines all the tools available to the technology, although the main one here is the messaging service. Unlike a publicly available client, such an account allows you to effectively represent the company in the electronic sphere. Costs are affordable, even for an entry-level organization.

For communication solutions for financial firms, the price depends on both the volume of connected capabilities and the level of after-sales service. The use of SMS for business will allow an optimized approach to the formation of communication costs for communication services.

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