Chat bot is a virtual interlocutor on a social network, messenger, mobile application, website, analyzing and helping to satisfy typical customer requests. This is a program that is able to answer common questions, search for data and perform simple tasks.

Information in bots is provided in various formats: text, interactive or multimedia. What types of chatbots are available for business today, experts at Decision Telecom will tell us.

Types of chatbots by purpose

According to this criterion, virtual assistants are divided into communication and functional.

Communication bots are designed to communicate with the company's customers. The most common types of such chatbots are:

• Informant bots: answer frequently asked questions with standard phrases, provide information about prices, delivery methods, work schedule, flight schedule, class schedule, etc.
• Chat bot support: they provide assistance with the use of goods and services, offer to order a callback or redirect to a real manager.

Functional chatbots are an alternative to mobile applications. Widely used:

• Chat bot sales: provide information about products, services and promotions, answer counter questions from customers based on pre-developed scripts, help to pick up and buy goods, find out the status of the order.
• Transactional bots: assist in making bank transfers, booking tickets, reserving hotel rooms, tables in restaurants and cafes.
• Lead bots: collect contact information of visitors to the company's website, help to sign up for a presentation of services or goods.

The main advantage of chat bot for the company's customers is 24/7 availability. A person can receive the necessary support and place an order at any time of the day, on weekends and holidays.

The listed types of chat bot allow businesses to save time and financial resources on performing many tasks, reducing the burden on staff. By using virtual assistants, the company can scale to serve more customers at no additional cost.

Contact the sales department of Decision Telecom — our experts will help you increase conversion and increase revenue by configuring any type of chatbots in Viber, WhatsApp and other messengers in accordance with your business objectives.