One Chat For All Business Communications

Why You Need a Unified Business Chat

Synchronised conversations across multiple channels

Achieve smooth cross-channel communication for all your SMS, RCS, Viber, and WhatsApp chats. Simplify your customer interactions by consolidating all your conversations and reduce the need to juggle multiple platforms.

Real-time two-way texting for instant engagement

Stay responsive to customers’ needs. Offer live support and resolve queries instantly. A managed inbox will allow your team members to cohesively handle various types of chats.

Boost customer satisfaction with quick responses

Stay responsive with two-way texting. Send quicker yet more collaborative replies to customers on the channels they prefer to build stronger relationships and foster brand loyalty.

Better conversion rates and ROI

Leverage personalized, highly responsive communication through two-way texting to help drive more conversions. Manage costs by using a single platform for all your messaging needs.

Reviews

DecisionTelecom’s platform helped us at MediaHub significantly improve our customer communication. Before DecisionTelecom, customer used to be served manually, but now these processes are more automated, economically efficient, and user-friendly. Now our customers have a seamless customer journey, and at the same time we have cut our costs by about 40%.

Roman Peresunko, Head of advertising agency "MediaHub"

DecisionTelecom made our integration quick and easy. By adding WhatsApp, Viber and SMS as customers communications channels, with DecisionTelecom's API, we significantly increased our conversion rate. In addition, our customers are more satisfied as now we are able to manage multiple conversations across our customers' preferred channels.

Andriy Kamchatkin CEO, INPRIME

DecisionTelecom's Viber for Business and Chat Inbox function provided us the possibility to contact our customers online and offer them more purchase options with direct links and exclusive offers. As a result, we have increased the number of our customers and the sales of monthly gym membership by 185 percent this year.

Irina, marketing director of "Geliar Gym"

Clients

CHANNELS

All of your customers' preferred channels in one place

Whether you’re trying to improve the quality of existing channels like SMS, Voice or Email — or adopting new ways of communicating through WhatsApp, Instagram Direct or Google Maps — we manage the complexity for you.

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How businesses use two-way texting for growth

Improve every interaction — from personalized support and custom notifications to lead generation efforts and feedback requests.

Marketing

Marketing messages, push notifications, order updates, delivery alerts and more.

Sales

In-depth two-way messaging, appointment bookings, and well-timed follow-ups.

Customer Support

Contextual conversations across channels, chatbots, and more.

Feedback

Requests for one-on-one customer feedback post sales.

What You Get With Decision Telecom’s Two-Way Texting Platform

A unified platform

Speak to your customers via their preferred communication channels, and switch between them as needed. Send and receive messages via SMS, RCS, Viber, and WhatsApp, all within a single consolidated dashboard.

Organized conversation threads

Enable your team to easily view message history and keep track of active threads for quick responses and timely follow-ups.

Contact database management

Efficiently manage and segment your contact list efficiently, so you can send highly targeted and personalized messages to the right audience.

Message templates

Create and reuse brand-appropriate templates for your SMS, RCS, Viber, or WhatsApp campaigns to streamline your messaging, ensuring consistency while saving time on repetitive responses.

Scheduling and automation

Schedule messages and automate repetitive responses so that you can free up your team and resources to focus on other higher-value or critical interactions.

Campaign statistics

Closely track message delivery, engagement, response times, and other important data. Monitor overall interaction quality and improve customer relations based on comprehensive campaign statistics and reports.

Flexible pricing and discounts models

Pay for SMS messages at the best rates of local mobile network operators with a flexible, pay-as-you-go pricing model. We also have a volume-based discount system for clients who send more than 100 000 messages per month. You may contact our sales department and our team will provide you with possible discounts for your project and select the most efficient routes for delivering your messages and voice calls

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Who our Clients?

Increased Conversion by Providing Customer Engagement Through Chat Apps

Increased Conversion by Providing Customer Engagement Through Chat Apps

INPRIME is a full service Internet marketing agency that develops turnkey promotion solutions. Since 2008, INPRIME has been reaching business targets of its clients in the field of online advertising and effective promotion using market’s most advanced tools. Over the years, INPRIME specialists have developed their own Internet promotion methods, refined and

Increased sales of monthly gym membership by 185% through customer engagement via chat apps

Viber for Business

Chat Inbox

Increased sales of monthly gym membership by 185% through customer engagem

Geliar Gym fitness club is a unique combination of MMA, crossfit and regular gym. There you can train with the guidance of champions and the best coaches of Ukraine!“It is important for us to effectively notify people of our new offers and reach new customers, as well as communicate with customers online and receive feedback from them. In order to reach

Costs reduced by 40% with the help of unified multi-channel customer communication

Viber for Business

WhatsApp Business

Chat Inbox

Costs reduced by 40% with the help of unified multi-channel customer commu

MediaHub advertising agency ties together companies, brands and specialists in the field of advertising and communications. MediaHub provides services in the field of analytics, advertising, PR, sociology, marketing and media buying.Roman Peresunko - Head of MediaHub advertising agency.“At some point we realized that we needed a single provider that

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Frequently Asked Questions

Is there a free version I can try out first?

Yes, we offer a free trial so you can explore the chat inbox platform and determine whether it would be a good fit for your specific business needs.

How quickly can I start using the chat inbox?

Setup is quick and easy, and our team is here to help you get up and running with minimal downtime. We also offer plenty of helpful resources to get you rstarted, including live demos and comprehensive documentation.

Can I customize message templates for specific purposes?

Of course! You can create and later easily edit your custom templates for marketing, customer support, or any other messaging need. Suitable template formats are available for each channel.

How do I organize conversations from multiple channels?

In the chat inbox, you will see one consolidated conversation thread for each customer. This way, you’ll always have the relevant context, no matter which channel they choose for each brand interaction.

What messaging channels does Сhat inbox support?

DecisionTelecom’s chat inbox supports SMS, WhatsApp, Viber, and RCS, letting you engage and interact with customers across their favorite channels.

The World’s Most Connected Cloud Communications Platform

With over 800 direct global telco connections across 190 countries, DecisionTelecom is the number one choice to globally scale your customer communications – over any channel.

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