FAQ

What messaging channels does DecisionTelecoms business chat inbox support?

DecisionTelecom’s chat inbox supports SMS, WhatsApp, Viber, and RCS, letting you engage and interact with customers across their favorite channels.

How much does bulk texting cost?

At DecisionTelecom, we believe in straightforward and flexible pricing. Starting at $0.01 per SMS and no hidden fees, our pricing model ensures you only pay for what you send. Also, for high volumes, we offer tailored discounts and optimized delivery routes to ensure maximum cost-effectiveness.

How do I organize conversations from multiple channels?

In the chat inbox, you will see one consolidated conversation thread for each customer. This way, you’ll always have the relevant context, no matter which channel they choose for each brand interaction.

What channels do you support for bulk messaging?

DecisionTelecom supports more than just SMS. In addition to bulk texting, you can reach your audience on Viber, WhatsApp, and RCS. These options allow you to communicate through the channels your customers prefer, making your campaigns even more impactful. However, some different rules may apply to other channels regarding the specifics of bulk texting. Let us know which options you’d like to sign up for, and we will help you navigate the specifics!

Can I customize message templates for specific purposes?

Of course! You can create and later easily edit your custom templates for marketing, customer support, or any other messaging need. Suitable template formats are available for each channel.

Can I schedule bulk SMS messages in advance?

We understand the value of sending the right message to the intended person at the right time. Our platform allows you to easily schedule your campaigns ahead of time. You can thus make sure your messages are sent exactly when you want.

How quickly can I start using the chat inbox?

Setup is quick and easy, and our team is here to help you get up and running with minimal downtime. We also offer plenty of helpful resources to get you restarted, including live demos and comprehensive documentation.

Can I personalize my bulk SMS campaigns?

Yes! Personalization is easy with DecisionTelecom. You can add recipient names, order or appointment details, or other dynamic fields to your texts to create a more engaging and tailored experience for your audience.

Can I test your products for free?

In order to test our solutions, contact our managers by filling out a form on the website or call the number from the Contacts section. A specialist will contact you and, having discussed all the details, will create a test account

Is bulk texting compliant with legal regulations?

Absolutely. DecisionTelecom ensures full compliance with legal regulations like GDPR, TCPA, and other global and regional messaging laws. We provide tools to help you manage opt-ins, opt-outs, and permissions, so your campaigns remain not just effective but also keep you protected from potential legal issues.

How many messages can I send at once?

With DecisionTelecom, there’s no limit to how many messages you can send at once. Whether you’re reaching hundreds, thousands, or even millions, our bulk texting platform is designed to scale with your needs. Our robust infrastructure enables timely and reliable delivery.

How to become your client?

Click the Contact Expert button, fill out the contact form, and we will call you back as soon as possible. Alternatively, you may contact us by any of the phone numbers listed in Contacts

How do I integrate IT-Decision Telecom's solutions?

You can integrate our services into your web/mobile resources using our simple and user-friendly API. Talk to any of our specialists, and they will explain you the integration algorithm in detail and answer all your questions

How can I use IT-Decision Telecom's communication solutions?

Our products help improve communication with your audience, increase sales and loyalty. You can create bulk messaging for your customer base, send transactional messages, notifications of discounts and sales, provide 24/7 support, make voice calls around the world

What is API?

API is a programming interface that you can use to add communication channels to your web and mobile resources and program it to send messages and make calls on behalf of the company

Where can I see prices for your services?

The cost depends on the chosen communication channel, tariffs of your local operators, the number of messages – thus the price is determined by many factors. Contact our expert and get comprehensive data calculated for your project. You can also find the rates on our website in the Prices section.

I am already using solutions by other companies, how can I start working with you?

Contact our managers, they will provide you with a detailed explanation of all stages of transition to our products

What questions can I address to my personal manager?

Your personal manager helps you with every aspect of using our solutions. They will set up your account, make sure you get the services you need, answer your questions and help you with integration and direct customer interaction

How to contact your support team?

There are two ways you can do it – fill out a form on the website indicating your contact details, and the manager will call you back as soon as possible. Alternatively, call any telephone number of our support service listed in the Contacts section

How to join the IT-Decision Telecom affiliate program?

Fill out an application on the website and tell us why you are interested in partnership. Our specialist will contact you to discuss a prospect of our most optimal cooperation

How to join the IT-Decision Telecom team?

All available vacancies are published in the Careers section of the website. If you, however, did not find a suitable vacancy there, but still want to join our team, don’t worry! You can send your CV with a cover letter describing which department you would like to work in to our recruiting department

Which messaging channels are supported on your business dashboard?

Our business dashboard supports four major communication channels, including SMS, WhatsApp, Viber, and RCS, keeping all your chats organized in one place.

What features make your enterprise SMS solution ideal for large businesses?

Our enterprise SMS solution is designed to meet the needs of growing and large-scale businesses. Key features include scalability, automation and scheduling, customizable templates for personalization, real-time performance monitoring and reporting tools, and multichannel support.

Is text blasting legal?

Text blasting is perfectly legal as long as you're in compliance with the relevant regulations. The most important one involves obtaining consent from recipients. Make sure your customers have opted in to receive messages from you, especially promotional ones, and avoid sending spam, unwanted, or inappropriate content.

How secure is flash call verification?

Flash call verification is highly secure because it directly validates the user’s phone number through the call itself, reducing the risk of interception or fraud. DecisionTelecom further ensures this process is executed over reliable telecom routes and architectures for maximum safety and accuracy.

How can your automated text messaging service help my business?

With our platform, you can schedule your text campaigns so that you save time, reduce costs, and boost engagement by ensuring timely and relevant communications.

Can I personalize automated messages?

Our platform enables message personalization based on customer data to create tailored communications.

Is it legal to send automated text messages?

Yes, as long as it follows legal guidelines, including customer consent and proper opt-out options in compliance with local regulations, there is no risk of sending automated SMS campaigns.

Is your service scalable for large campaigns?

Yes, DecisionTelecom’s platform provides scalability for high-volume campaigns, ensuring consistent delivery and performance.

Is your platform compatible with my existing CRM?

Yes. Our API integrates seamlessly with most CRM systems, enabling you to sync customer data and streamline your communications. If you need assistance, our support team can help with integration to ensure smooth operation.

How much does automated messaging cost?

Our text messaging prices start from $0.01 per SMS. Costs vary based on volume and customization, and we offer discounts for high-volume campaigns. The automation itself does not incur any additional costs.

How long would it take to set up and start using your dashboard?

Setting up our dashboard is quick and straightforward. Most businesses can get started within minutes, as there’s no need for complex downloads, installation, or coding. Simply sign up, customize your preferences, and you’re ready to begin!

Can I personalize messages in large-scale SMS campaigns?

Yes, our platform supports personalized messaging for bulk SMS campaigns so that you can boost engagement by sending highly relevant content to your customers.

How to send 100 text messages at once?

With our platform, you can easily upload a contact list and send a batch of 100 messages – or many more! – with just a few clicks.

Does call verification work internationally?

Yes, flash call verification works globally. DecisionTelecom’s solution is designed to deliver reliable results across international telecom networks.

Can the dashboard be integrated with my CRM or other business tools?

Absolutely! DecisionTelecom’s business dashboard is designed to integrate seamlessly with your existing CRM, ERP, or other business tools. This helps avoid major disruptions in your workflows and operations. If you have specific integration requirements, our team is here to assist.

What sort of support can I expect from your team throughout my collaboration with them?

By partnering with us, you get a dedicated account manager, along with multichannel support over email, phone, and chat. We are here to help you with onboarding, setup, integration, ongoing optimization, and any other issues you might run into over the course of our collaboration.

What types of messages are best suited for text blasts?

Text blasts are ideal for time-sensitive announcements, limited-time offers, event reminders, critical alerts, and similar messages where immediate engagement is required.

What makes flash calling faster than other verification methods?

Flash calling bypasses many typical communication issues, such as network congestion, full inboxes, or spam blocklists. Since the verification relies on an instant phone call, users can complete the process in seconds without having to provide any real input to the process.

Is flash call verification legal to use worldwide?

Local telecommunication regulations can vary regarding flash call verification. DecisionTelecom ensures compliance with all relevant laws and standards in the regions where we operate. Our support team can guide you on best practices, but we highly encourage you to look into specific policies within your own target markets, too.

Can I manage team access and roles on the platform?

Yes, DecisionTelecom’s dashboard includes robust role-based access control, allowing you to add as many team members as needed and grant them certain permissions according to their roles and responsibilities.

How does pricing work for enterprise SMS messaging?

Our pricing model is transparent and designed to suit businesses of all sizes. You only pay for the messages you send, with rates starting as low as $0.01 per SMS. There are no hidden fees or complicated charges. For businesses requiring over 100,000 messages, we offer volume discounts and customized routing options to ensure cost-efficiency and reliability. For a custom quote that matches your specific needs, you can reach out to our sales team.

Can I personalize each message in a text blast?

Yes, our platform allows you to customize fields like names or other unique or identifiable information within each message, making every text feel more personal.

How much does phone call verification cost?

The cost of phone call verification depends on factors such as call volume and geographic location. DecisionTelecom offers competitive pricing with discounts available for high-volume needs. You can achieve up to a threefold reduction in costs if you decide to switch from SMS verification to flash calls.

Is there a free version I can try out first?

Yes, we offer a free trial so you can explore the chat inbox platform and determine whether it would be a good fit for your specific business needs.

Does the dashboard support analytics for multichannel messaging?

DecisionTelecom’s business messaging dashboard provides detailed analytics for all the channels you use, SMS, WhatsApp, Viber, and RCS. You can track delivery rates, open rates, response times, and other key metrics to optimize your communication strategies and campaigns.

What kind of measures do you take to ensure security and compliance for enterprise customers?

Along with employing strict data privacy measures, we ensure that our platform adheres to certain industry standards and regulatory frameworks, including GDPR, TCPA, and other local and global messaging laws.

How much does text blasting cost?

Our rates start as low as $0.01 per SMS. Costs vary based on volume and customization, and we offer discounts for high-volume campaigns.

Is the dashboard suitable for my small business?

We have built the dashboard to adapt to businesses of all sizes. Whether you’re a small business just starting out on a limited budget or a large enterprise dealing with high message volumes, the dashboard adjusts to your needs.

What are the pricing options for using the dashboard?

We offer flexible pricing to suit businesses of all sizes and messaging needs. Get in touch with our team to explore the best pricing option for your organization.