FAQ

What messaging channels does Сhat inbox support?

DecisionTelecom’s chat inbox supports SMS, WhatsApp, Viber, and RCS, letting you engage and interact with customers across their favorite channels.

How do I organize conversations from multiple channels?

In the chat inbox, you will see one consolidated conversation thread for each customer. This way, you’ll always have the relevant context, no matter which channel they choose for each brand interaction.

Can I customize message templates for specific purposes?

Of course! You can create and later easily edit your custom templates for marketing, customer support, or any other messaging need. Suitable template formats are available for each channel.

How quickly can I start using the chat inbox?

Setup is quick and easy, and our team is here to help you get up and running with minimal downtime. We also offer plenty of helpful resources to get you rstarted, including live demos and comprehensive documentation.

Can I test your products for free?

In order to test our solutions, contact our managers by filling out a form on the website or call the number from the Contacts section. A specialist will contact you and, having discussed all the details, will create a test account

How to become your client?

Click the Contact Expert button, fill out the contact form, and we will call you back as soon as possible. Alternatively, you may contact us by any of the phone numbers listed in Contacts

How do I integrate IT-Decision Telecom's solutions?

You can integrate our services into your web/mobile resources using our simple and user-friendly API. Talk to any of our specialists, and they will explain you the integration algorithm in detail and answer all your questions

How can I use IT-Decision Telecom's communication solutions?

Our products help improve communication with your audience, increase sales and loyalty. You can create bulk messaging for your customer base, send transactional messages, notifications of discounts and sales, provide 24/7 support, make voice calls around the world

What is API?

API is a programming interface that you can use to add communication channels to your web and mobile resources and program it to send messages and make calls on behalf of the company

Where can I see prices for your services?

The cost depends on the chosen communication channel, tariffs of your local operators, the number of messages – thus the price is determined by many factors. Contact our expert and get comprehensive data calculated for your project. You can also find the rates on our website in the Prices section.

I am already using solutions by other companies, how can I start working with you?

Contact our managers, they will provide you with a detailed explanation of all stages of transition to our products

What questions can I address to my personal manager?

Your personal manager helps you with every aspect of using our solutions. They will set up your account, make sure you get the services you need, answer your questions and help you with integration and direct customer interaction

How to contact your support team?

There are two ways you can do it – fill out a form on the website indicating your contact details, and the manager will call you back as soon as possible. Alternatively, call any telephone number of our support service listed in the Contacts section

How to join the IT-Decision Telecom affiliate program?

Fill out an application on the website and tell us why you are interested in partnership. Our specialist will contact you to discuss a prospect of our most optimal cooperation

How to join the IT-Decision Telecom team?

All available vacancies are published in the Careers section of the website. If you, however, did not find a suitable vacancy there, but still want to join our team, don’t worry! You can send your CV with a cover letter describing which department you would like to work in to our recruiting department

Is there a free version I can try out first?

Yes, we offer a free trial so you can explore the chat inbox platform and determine whether it would be a good fit for your specific business needs.