Trends in Voice over Internet Protocol (VoIP)

Voice over IP (VoIP) is a technology that allows voice calls to be made over the Internet rather than through traditional telephone lines. Analog voice signals are converted into digital data and transmitted over IP networks.

VoIP technology has several advantages that distinguish it from traditional telephony and mobile SMS:

• Cost-effectiveness. VoIP calls typically cost less, including long-distance and international calls.
• Flexibility. Users can make calls from a variety of devices: computers, smartphones, tablets, and IP phones.
• Scalability. Voice systems quickly adapt to serve a growing number of users without major infrastructure changes, as they do not require expensive equipment, cabling, etc.
• Multimedia support. Voice system provides not only calls, but also videoconferences, instant messaging, and multimedia file transfer (which, in particular, does not provide for SMS messaging).

Voice systems are integrated with CRM systems, which allows businesses to increase productivity and reduce the load on managers.

What Requirements the Voice System of the Future Must Meet

Driven by rapid advances in artificial intelligence and networking technologies, the way businesses and customers interact is changing. Voice systems (like traditional telephony and SMS) must adapt to these changes to meet the needs of those involved in the communication process.

Decision Telecom experts investigated what requirements a voice system must meet:

• Integration with 5G. Using the fifth generation of wireless communication will provide increased connection speed, more stable connection, and the ability to transmit multimedia data in higher quality. Companies will be able to connect multiple devices to the network without facing the problem of delayed information transfer.
• Introduction of artificial intelligence. AI-based voice assistants will be able to recognize different dialects and accents and understand the context and intonation of customers and business partners from any corner of the planet. Adapting to each person's communication style, new generation telephony will help companies to increase their credibility.
• Application of blockchain technology. The voice system will be able to guarantee the protection of users' personal data, prevent unauthorized access to information and ensure the confidentiality of interaction. Blockchain uses data encryption, which cannot be accessed without a special key.
• Integration with WebRTC. Web Real-Time Communications is an innovative technology that enables the transmission of real-time audio and video data over the Internet and web browsers. With its help, users can make and receive calls right in the browser, significantly reducing communication costs for businesses.

Planning to switch to VoIP telephony in addition to SMS, messengers and social networks in your business processes? Contact Decision Telecom sales department. Our managers will calculate possible discounts for your project and choose the best routes for voice calls.