What is Toll-Free Messaging and its benefits for business

For modern customers, fast and competent feedback from the business is very important. Organizations are now implementing automated chatbots everywhere so that users can ask questions that concern them at any time of the day or night. However, phone calls and messages are still the preferred feedback channels.

Toll-Free Messaging is a service that allows customers to send text messages to special toll-free numbers. Traditionally, they were used for calls, but with the development of mobile communications and SMS, they began to work for receiving text messages. This is a great service if you want to provide your customers with better support at no extra cost.

What is Toll-Free Messaging in simple words?

Translated from English toll-free - "free call". This is an international service that is available in various countries. It is provided by telecom operators and specialized platforms that support the exchange of A2P messages via toll-free numbers.

In different countries, the formats of toll-free numbers and the rules for their use are different. The US and UK use national codes 1-800 and 0800, while other countries use international numbers such as 866, 855, 844, 833, and others.

If you are interested in using Toll-Free Messaging in a particular country, we recommend that you contact your national telecom operators or service providers.

Benefits of Toll-Free Messaging for Business

Free text messages give companies such advantages:

1. Improved Interaction. Customers can contact the company at a convenient time for them. This creates a sense of accessibility and builds trust. With text messages being quickly opened and read, companies can interact with subscribers in real time, increasing their satisfaction.
2. Saving customer money. This approach removes a barrier that can keep customers from interacting with enterprises - the reluctance to pay for messages. Savings in client costs favors increased contacts, which leads to more inquiries, reviews, and overall engagement.
3. Efficient and scalable support. Text conversations allow help desk agents to process multiple requests at the same time, providing faster response times and reducing customer wait times.

Sounds interesting? Then sign up for a meeting with us. Let's talk about how to implement Toll-Free numbers in your business.