A Viber chatbot is a simple yet effective marketing tool that finds relevance in different business domains. It empowers you to automate communication with customers and subscribers through predefined scenarios, enabling the delivery of essential information, gathering statistics on various queries, and facilitating order placements.

Creating such a program is relatively straightforward using templates and can be configured independently to align with your business objectives. We've put together a useful guide on how to create a chatbot in Viber.

What Does a Chatbot Do?

Thanks to its versatile and adaptable functionality, a chatbot can seamlessly integrate with various business processes and be customized to meet your customers' demands and requirements to the fullest.

For instance, it can:

• Provide 24/7 customer support without requiring staff intervention.
• Address standard customer inquiries as well as more complex queries.
• Grant access to the user's personal account and loyalty programs.
• Drive sales and attract new leads by sending special offers, discount brochures, or multimedia promotional materials.
• Enhance engagement through interactive formats like surveys, interviews, and games.

Before delving into how to create a chatbot in Viber, you should define its purpose and the services it will provide. There are two types of such programs:

1. A simple chatbot that offers users a pre-configured menu of options and operates according to a predefined scenario.
2. A complex chatbot based on AI, capable of delivering a more flexible communication model.

Complex chatbots require more time to develop as they need training to understand a wide array of phrases and deliver appropriate responses. However, such a virtual assistant can set your business apart.

How to Create a Chatbot in Viber: 5 Easy Steps

Begin by registering and creating an account through the admin panel. Subsequently, you will receive an access code (token) for user identification, enabling you to proceed with detailed settings.

1. Craft a welcoming message. You can incorporate multiple language identifiers to enable the bot to interact with users in two or more languages.

2. Configure the capability to save user responses, allowing the chatbot to retain customer information and avoid repetitive queries.

3. Customize the display options that users will encounter. Cascading submenus prove useful here to ensure comprehensive and flexible selection of options.

4. Establish a smooth exit from the chat or a return to the initial menu to provide a polished conclusion to the conversation.

5. Before launching your Viber chatbot, thoroughly test it. You can undertake this process yourself or involve your colleagues to gain an external perspective and address any issues promptly.

For more comprehensive information on Viber settings for business, feel free to reach out to Decision Telecom experts. We are just a phone call away and always ready to assist.