News and Events

14.04.2023

Cloud Communications: Understanding the Differences between IaaS, PaaS and SaaS for Business

Cloud technologies, or computing (от англ. cloud computing), not only affects the daily life of a person but also changes the rules...

05.04.2023

Ways to segment the customer base for setting up personalized messaging

Messaging personalization in business has become an important component of modern marketing strategy. It improves interaction with the...

21.03.2023

How to build digital communications to improve customer experience

99% of modern business communication with customers has flowed into a virtual environment. This process has been driven by the corona...

21.03.2023

Improving your voice strategy: interaction between voice and text messaging

Companies are increasingly resorting to multiple channels of communication to communicate more effectively with customers. Thanks to the...

09.03.2023

Possibilities of Elon Musk's GPT-3 chatbot in creating messages for SMS messaging

In recent years, artificial intelligence (AI) has become an indispensable tool in many areas of human activity. For the most part,...

09.03.2023

Voice messaging for business: how to improve the user experience and increase customer loyalty

Modern users prefer to interact with real people who can professionally solve their problems. For businesses, this approach to...

06.03.2023

How participation in conferences helps companies to reach new heights (on the example of Decision Telecom's participation in MWC)

We at Decision Telecom know from our own experience how effective attendance at conferences is to grow and improve your...

06.03.2023

How to use SMS messaging to attract customers on International Women's Day

March 8 is one of the most important international holidays in many countries. Online stores, delivery services, restaurants and other...

01.03.2023

Interactive Voice Response (IVR): What it is and how it works

Every business aims to improve the customer experience and quality of service. With that goal in mind, companies often use automated...