Fast & Reliable Automated Text Messaging

Leverage DecisionTelecom’s automated text messaging platform to make sure your timely messages keep customers informed, engaged, and satisfied — always. Automate reminders, alerts, personalized updates, notifications, and more to save time and maximize impact.

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Trusted by over 5,000 companies

Why Your Business Needs Automated Text Messaging

Instant, timely reach

Automate text messages to reach customers instantly, ensuring timely updates, reminders, and confirmations that build trust and reliability.

Better personalization

Use pre-saved customer data to personalize each automated message, making interactions feel especially tailored and super relevant at every step of the customer journey.

Higher customer engagement

Automated text messages make it easy to maintain regular and consistent communication, boosting positive engagement across every customer interaction.

Time-saving operations

Limit manual communications with automated workflows, freeing up your team members and key resources to focus on strategic tasks instead of repetitive interactions.

Cost-effective communication

Achieve high communication efficiency without high costs. Automation helps you engage customers at much larger scales without proportionately draining your resources.

What our clients say

DecisionTelecom’s platform helped us at MediaHub significantly improve our customer communication. Before DecisionTelecom, customer used to be served manually, but now these processes are more automated, economically efficient, and user-friendly. Now our customers have a seamless customer journey, and at the same time we have cut our costs by about 40%.

Roman Peresunko, Head of advertising agency "MediaHub"

DecisionTelecom made our integration quick and easy. By adding WhatsApp, Viber and SMS as customers communications channels, with DecisionTelecom's API, we significantly increased our conversion rate. In addition, our customers are more satisfied as now we are able to manage multiple conversations across our customers' preferred channels.

Andriy Kamchatkin CEO, INPRIME

DecisionTelecom's Viber for Business and Chat Inbox function provided us the possibility to contact our customers online and offer them more purchase options with direct links and exclusive offers. As a result, we have increased the number of our customers and the sales of monthly gym membership by 185 percent this year.

Irina, marketing director of "Geliar Gym"

Customers

CHANNELS

All of your customers' preferred channels in one place

Whether you’re trying to improve the quality of existing channels like SMS, Voice or Email — or adopting new ways of communicating through WhatsApp, Instagram Direct or Google Maps — we manage the complexity for you.

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How businesses use two-way texting for growth

Improve every interaction — from personalized support and custom notifications to lead generation efforts and feedback requests.

Confirmation messages

Instantly confirm orders with automated SMS messages to assure customers their purchase was successful.

Promotional messages

Send precisely scheduled messages for promotions to achieve instant reach and drive quick conversions.

Reminders

Remind customers of upcoming appointments to reduce no-shows. Send timely payment reminders to help customers stay on schedule.

Feedback collection

Automatically request post-sales feedback to improve your offerings and customer satisfaction.

What You Get With DecisionTelecom’s Two-Way Texting Platform

Flexible scheduling

Schedule messages ahead of time or trigger them automatically based on certain customer actions or behaviours.

Dashboard and API options

Sign up to start using our intuitive dashboard or easily connect our API to your existing internal systems to gain access to text automation capabilities.

Personalization capabilities

Customize messages before scheduling them, based on previously known customer data, to create personalized, impactful interactions.

Multi-channel communication

Reach customers on their preferred platforms, including SMS, Viber, WhatsApp, and RCS.

Real-time campaign monitoring

Track the delivery and engagement of each message, ensuring high reliability, efficiency, and impact.

24x7 support

Gain access to professional support anytime you need it, ensuring smooth operations and quick resolutions.

Flexible Pricing & Volume Discounts

Get the best rates for SMS, RCS, Viber, and WhatsApp Business Messages with our flexible, pay-as-you-go model. Save more with volume-based discounts when sending 100,000+ messages per month. Our team ensures the most efficient delivery routes for your business messaging and voice calls.

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Who are our Clients?

Viber for Business

SMS

Chat Inbox

Transformed customer service through Viber for Business with DecisionTelec

4B Corporation is a reliable partner in registration and support of business abroad, preparation of financial statements and audit, registration of trademarks, international tax planning and comprehensive service for companies’ business.

Costs reduced by 40% with the help of unified multi-channel customer communication

Viber for Business

WhatsApp Business

Chat Inbox

Costs reduced by 40% with the help of unified multi-channel customer commu

MediaHub advertising agency ties together companies, brands and specialists in the field of advertising and communications. MediaHub provides services in the field of analytics, advertising, PR, sociology, marketing and media buying. Roman Peresunko - Head of MediaHub advertising agency. “At some point we realized that we needed a single provider that

Viber chat sessions

DecisionTelecom and IT-STEP University: Viber Business Messaging for Smart

IT-STEP University is the first licensed higher IT education institution in Ukraine. Our students are trained in fields such as programming, graphic design, networks, and cybersecurity.

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Frequently Asked Questions

Is it legal to send automated text messages?

Yes, as long as it follows legal guidelines, including customer consent and proper opt-out options in compliance with local regulations, there is no risk of sending automated SMS campaigns.

How much does automated messaging cost?

Our text messaging prices start from $0.01 per SMS. Costs vary based on volume and customization, and we offer discounts for high-volume campaigns. The automation itself does not incur any additional costs.

Can I personalize automated messages?

Our platform enables message personalization based on customer data to create tailored communications.

Is your platform compatible with my existing CRM?

Yes. Our API integrates seamlessly with most CRM systems, enabling you to sync customer data and streamline your communications. If you need assistance, our support team can help with integration to ensure smooth operation.

How can your automated text messaging service help my business?

With our platform, you can schedule your text campaigns so that you save time, reduce costs, and boost engagement by ensuring timely and relevant communications.

Is your service scalable for large campaigns?

Yes, DecisionTelecom’s platform provides scalability for high-volume campaigns, ensuring consistent delivery and performance.

The World’s Most Connected Cloud Communications Platform

With over 800 direct global telco connections across 190 countries, DecisionTelecom is the number one choice to globally scale your customer communications – over any channel.

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Timely, High-Impact SMS Delivery With Automated Text Messaging