Reliable Cascade Messaging Across Multiple Channels

Trusted by over 5,000 companies

Why Your Business Needs Cascade Messaging

Maximize message delivery

With a combination of messaging channels – SMS, RCS, Viber, WhatsApp, and flash calls – your messages are sure to be delivered: even if one channel fails, you have backups ready.

Optimize delivery paths

By selecting the most efficient, cost-effective, and optimal messaging routes, you can cut down on communication expenses while ensuring reliable delivery.

Get critical messages across

Ensure guaranteed delivery of time-sensitive messages, including notifications, order confirmations, delivery updates, emergency alerts, and authentication codes.

Scale your outreach efforts

Choose different combinations of SMS, Viber, WhatsApp, RCS, and flash calls to suit your business cases, regional preferences, and industry needs.

Boost customer satisfaction

With cascade messaging, you can reach your customers on their preferred channels for faster responses and better engagement.

What our clients say

DecisionTelecom helped us digitize our customer communication. Using the web interface we managed to provide a seamless customer service through Viber for Business resulting in an 87% reduction of average waiting time and increased customer satisfaction.

Volodymyr Bezditnyi, partner at 4B Ukraine

DecisionTelecom’s platform helped us at MediaHub significantly improve our customer communication. Before DecisionTelecom, customer used to be served manually, but now these processes are more automated, economically efficient, and user-friendly. Now our customers have a seamless customer journey, and at the same time we have cut our costs by about 40%.

Roman Peresunko, Head of advertising agency "MediaHub"

DecisionTelecom made our integration quick and easy. By adding WhatsApp, Viber and SMS as customers communications channels, with DecisionTelecom's API, we significantly increased our conversion rate. In addition, our customers are more satisfied as now we are able to manage multiple conversations across our customers' preferred channels.

Andriy Kamchatkin CEO, INPRIME

DecisionTelecom's Viber for Business and Chat Inbox function provided us the possibility to contact our customers online and offer them more purchase options with direct links and exclusive offers. As a result, we have increased the number of our customers and the sales of monthly gym membership by 185 percent this year.

Irina, marketing director of "Geliar Gym"

Customers

CHANNELS

Cascade messaging that transforms your communications

Leverage intelligent routing to maximize your message delivery and customer engagement rates.

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How businesses use cascade messaging for better delivery

Leverage cascade messaging to unlock powerful use cases across different industries and business scenarios.

Two-factor authentication

Make sure your users receive OTPs and sensitive security codes, even if their primary messaging channel fails.

Transactional messages

Send order confirmations, shipping updates, or payment notifications reliably.

Customer service follow-ups

Send follow-up messages via alternate channels if initial attempts do not succeed.

Critical notifications

Deliver urgent alerts or emergency warnings through multiple channels without delay.

What You Get with DecisionTelecom’s Cascade Messaging Service

Intelligent routing and retries

Select the most effective delivery path based on message status, recipient availability or preference, and previous success rates.

Omnichannel API integration

Simplify management and reduce technical overhead – seamlessly integrate SMS, Viber, WhatsApp, RCS, and flash calling through a unified API.

Customizable combinations

Tailor the order and choice of communication channels for your communication cascade to match your business requirements.

Automatic fallback

Guarantee message delivery by automatically switching to backup channels if your initial attempts to reach your audience fail.

Global reach and compatibility

Achieve consistent delivery performance across borders and regions, adjusting for local messaging preferences and mobile network requirements.

Optimized costs

Minimize costs with efficient message routing and flexible pricing models without compromising delivery reliability.

Flexible Pricing & Volume Discounts

Get the best rates for SMS, RCS, Viber, and WhatsApp Business Messages with our flexible, pay-as-you-go model. Save more with volume-based discounts when sending 100,000+ messages per month. Our team ensures the most efficient delivery routes for your business messaging and voice calls.

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Who are our Clients?

Viber chat sessions

DecisionTelecom and IT-STEP University: Viber Business Messaging for Smart

IT-STEP University is the first licensed higher IT education institution in Ukraine. Our students are trained in fields such as programming, graphic design, networks, and cybersecurity.

Verify SMS API

Customer Case: NeoPay

NeoPay leads the market in delivering compliance solutions to electronic money issuers and payment institutions. They ensure the smooth operation of financial transactions and regulatory compliance, providing their clients with secure and efficient financial services.

UKREXIMBANK and DecisionTelecom built reliable SMS and Viber business messaging for secured Bank communications

Viber for Business

SMS

UKREXIMBANK and DecisionTelecom built reliable SMS and Viber business mess

JSC"The State Export-Import Bank of Ukraine" (Ukreximbank) www.eximb.com, one of the largest state-owned banks in Ukraine, provides a wide range of financial services to both corporate clients and individuals. Actively supporting foreign economic activity, the bank offers loans and guarantees for exporters and importers, helping to optimize international fin

SMS

Ukrainian Railways and Decision Telecom: Partnership Builds Trust and Prov

JSC “Ukrainian Railways” provides convenient and affordable transportation services, ensuring connectivity between all regions through an extensive network of routes. The company strives to offer passengers reliable and comfortable journeys, contributing to the development of infrastructure and enhancing the mobility of the nation.

Sense Bank & DecisionTelecom: Strategic Messaging Partnership for Banking Excellence

Verify API

SMS API

Sense Bank & DecisionTelecom: Strategic Messaging Partnership for Banking

JSC Sense Bank is a leading Ukrainian financial institution offering a full spectrum of banking services to individual and corporate clients. SMS notifications are a key communication channel between the bank and its customers, enabling fast, secure, and real-time updates. These messages allow users to monitor financial transactions, receive one-time passwo

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Frequently Asked Questions

What happens if all channels fail to deliver the message?

If all channels in the cascade fail, you will receive a real-time failure notification and a detailed delivery report outlining the reasons. You can customize fallback actions, such as retrying after a specific time interval or switching to alternative communication methods like emails or manual follow-ups.

Is the cascade messaging API easy to integrate with existing systems?

Yes, DecisionTelecom’s API is designed for seamless integration with your existing infrastructure. Whether you’re using a CRM, ecommerce platform, or custom-built system, the API can be quickly configured with minimal development effort. We’ve also got comprehensive documentation and technical support to ensure smooth setup for you.

How do I choose the right channel with a cascading communication model?

Our system automatically recommends an optimal starting channel based on message type, recipient location, and past delivery success rates. However, you can fully customize the cascade order based on your business needs. For example, you can prioritize channels like Viber or WhatsApp for rich media messages and switch to SMS or flash calling for time-critical updates.

What are the pricing options for cascade messaging?

We offer flexible pay-as-you-go pricing with discounts available for high-volume users. Contact our sales team for customized plans tailored to your needs.

Are there any legal or compliance concerns I should be aware of?

DecisionTelecom’s cascade messaging API is compliant with local and international regulations. We also provide guidance on message formatting and consent requirements to help your business remain compliant.

The World’s Most Connected Cloud Communications Platform

With over 800 direct global telco connections across 190 countries, DecisionTelecom is the number one choice to globally scale your customer communications – over any channel.

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