Introducing Direct Inward Dialing from Decision Telecom

A potential customer calls your company wanting to make a purchase or solve a problem. But instead of reaching the right person, they are let into a maze of automated menus and endless hold music. Frustration builds, and they hang up. Lost opportunity. Sound familiar?

The truth is, 70% of callers abandon a conversation if they get stuck in voicemail. That's a lot of missed chances to grow your business.

Now, imagine a different scenario. Your client dials one number and is instantly connected to the exact person they need. No more frustration, no more queues. That is the power of direct inward dialing (DID).

Whether you're a small agency focused on personalized service or a large enterprise striving for efficiency, DID can change the way you communicate with customers.

Discover what DID means for your business.

What is a DID number?

A DID number is essentially any business phone number. Although it functions like any other phone number, a DID one is virtual, not tied to a physical phone line. This means you can have multiple numbers for different employees or departments, even if you don't have a physical line.

To get direct inward dialing numbers, you can go to a traditional landline provider to connect them to your company's PBX (Private Branch Exchange) system, or you can choose a cloud-based VoIP (Voice over Internet Protocol) provider. VoIP offers the flexibility to purchase local and toll-free numbers globally.

Direct inward dialing on VoIP

With the rise of Voice over Internet Protocol (VoIP), DID got a major upgrade. Now, instead of needing physical phone lines and complicated hardware, businesses can use virtual lines and software to manage their DID numbers.

This means your phone provider handles all the technical stuff behind the scenes, like receiving calls and routing them to the correct DID number.

Using DID on VoIP brings some advantages:

• Your business can purchase direct dial-in numbers from all over the world and assign them to employees no matter where they're located.
• VoIP providers use modern technology that delivers much better sound quality compared to the older system.
• You can add or remove numbers in minutes, right from your online dashboard.

All in all, VoIP makes DID more accessible, more flexible, and a better overall experience for businesses.

How to get a DID number

For businesses seeking a local presence and cost-effective solutions, Decision Telecom offers a new direct inward dialing service. 

Not only can you obtain local DID numbers, but you also get access to local terminals for them. The added benefit is the favourable pricing for local call termination, making it a cost-efficient choice for your business communication needs. To get started, feel free to contact us voipsales@it-decision.com

No matter which option you choose, DID numbers are a valuable asset in case your business is looking to enhance its communication capabilities and streamline customer interactions.