UCaaS — All Communications Channels on a Single Platform

UCaaS (Unified Communications as a Service) is a system that can unite all communication channels that a company uses — WhatsApp, VoIP, web, video conferencing, email, calls, etc.

Connection to the platform runs through a certain app or software, and data is stored in the cloud. It's easy to work with the system due to the intuitive interface: any employee who knows how to use a computer will learn UCaaS.

Why You Should Install Unified Communications as a Service

When a company uses multiple communication channels, it is expensive and labor-intensive for many reasons:

• Information is scattered across different systems, making it difficult to access. Employees have to switch between applications all the time, which reduces productivity. Both staff and technology — if digital services are "heavy," computers and mobile devices run slower.
• Using multiple programs requires more time and resources for administration, updates and staff training.
• If there is poor compatibility, there are also some problems in sharing files or information between apps.
• Every additional service that a company uses for communication increases the risk of hacker attacks and data theft. As a result, you need to invest more in cybersecurity than you would with a single platform.

Unified Communications as a Service solves all these problems. This ensures high reliability and quality of communication by combining all services into a single system.

Benefits of UCaaS

UCaaS connection takes into account the company's interests and needs. The manager can choose a suitable tariff plan, specify access level for every specialist. The system is modular, so you can easily add or remove communication channels.

Other advantages of UCaaS:

• Quality communication with office and remote employees improves team collaboration.
• Ability to work together remotely via video conferencing, audio calls, chats, during which shared files can be used.
• Ability to connect/disconnect new employees, stores/offices.
• Reduced costs for equipment that may be required for different communication channels, as well as for program maintenance.
• High reliability and security.
• A single account eliminates the need to pay for each service separately.

To connect Unified Communications as a Service, contact Decision Telecom specialists. Experienced employees will set up SMS, Viber for Business, WhatsApp Business, Voice, HLR Lookup and other communication channels used by your company on the UCaaS platform and ensure their smooth operation.