How to Achieve a 35% Conversion Rate Increase: Real Experience from INPRIME and Decision Telecom via Chat Application

Implementing effective strategies to increase conversions is one of the key tasks for any company, especially in today's digital world. It was in this task that the chat application became an integral part of a successful strategy and helped the Internet marketing agency INPRIME to achieve impressive results - increase conversion by 35%.

Why a chat application?

The chat application is a communication tool that allows you to interact with users in real time. It connects instantly with your site or mobile app visitors, allowing them to immediately answer questions, resolve issues, and make relevant suggestions.

How Decision Telecom Helped INPRIME Using the Chat App

The use of a chat application with support for the Decision Telecom API was a key factor in increasing the conversion of INPRIME.

The introduction of WhatsApp, Viber and SMS as communication channels allowed INPRIME customers to communicate with company representatives in real time. The possibility of Viber + SMS API was also added - additional sending of SMS to those who did not receive a message in Viber.

Here are a few results that the company has been able to achieve in a short time with our solution.

1. Real-time customer support

The chat application allows you to quickly answer customer questions, provide them with support and solve problems. Fast and efficient response to customer requests improves their experience and increases the likelihood of a successful transaction.

2. Personalization of offers

With the help of the chat application, you can collect information about visitors, their preferences and needs. This allows you to create personalized offers and recommendations, increasing the likelihood of their acceptance.

Thanks to the ability to send customized emails, INPRIME achieved positive feedback from 60% of potential clients. This led to a 35% increase in conversions and a significant increase in sales of goods and services, as well as customer ROI.

3. Active user engagement

The chat application creates an opportunity to actively engage customers in a dialogue and offer them additional services, bonuses or promotions. For example, INPRIME used our communication channels to showcase new products, which significantly increased engagement and conversions.

If you also want to increase conversions and improve interaction with customers, we recommend that you pay attention to chat applications. We at Decision Telecom help to implement any strategy using effective working tools.

Don't miss the opportunity to improve your business! Contact Decision Telecom Today.